We offer a straightforward and uncomplicated warranty process. The warranty periods vary depending on the product. Details can be found in the table below. The duration may vary depending on the country or region.
Standard warranty period
The original purchaser of the products listed below (the "Product"). We warrant each Product to be free from defects in materials and workmanship under normal use.
The standard warranty period for each product in Europe is listed in the table below. The warranty period may vary depending on the country and region. Please refer to the specific customer service guidelines.
If product warranty information is not listed in the table, please visit the product page on our official website and contact us.
| Article | Standard warranty period | |
| All | Unauthorized disassembly/repair | NO |
| All | Liquid damage | NO |
| Screen | Display defects/touch errors/burn-in/dead pixels/touch malfunction | 12 months |
| Broken glass, wear of the oleophobic coating, liquid damage | NO | |
| Battery | ≤80 % Health | 6 months |
| ≥500 cycles | NO | |
| Main board | No liquid/unauthorized repair marks | 12 months |
| Lightning/liquid damage | NO | |
| Rear view camera | No scratches on the lens | 6 months |
| USB-C port | No physical deformation/oxidation | 6 months |
| Fingerprint sensor | Must be replaced by screen | Follows the screen guarantee |
Note:
Since 2021. To reduce e-waste and meet global sustainability initiatives, all our products are delivered without accessories such as chargers, headphones and cables. Customers can purchase these separately if required.
Not covered by the warranty
Normal aging or wear and tear due to regular use of the products (including reduced battery capacity and color changes over time).
Products without valid proof of purchase.
Lost or stolen items.
Products whose warranty period has expired.
Non-quality related defects reported more than 30 days after purchase.
Free products or promotional gifts.
Repairs or modifications by third parties.
Damage caused by external influences.
Damage caused by improper use of the product (including, but not limited to, falls, extreme temperatures, liquid damage or improper operation).
Products purchased from unauthorized dealers.