FAQs - Eco-Smart

Frequently asked questions about titanium products

Take a look at the most frequently asked questions. If you cannot find the information you are looking for, please contact us.

Q: What can I expect with my purchase and in what condition?

Q: What happens if there are problems with my phone after 30 days? How do I contact customer service?

Q: How many days does it take before I receive a response from customer service?

Q: What do the messages "Important battery message" or "Unknown component" on my iPhone mean?

A: This type of warning has recently started appearing on newer Apple models if the battery or other component has not been replaced by Apple itself. However, you do not need to worry. These messages simply mean that a component of your device has been replaced with an equivalent part and professionally installed by our dealer so that you can use your refurbished iPhone for as long as possible. After four days, the message disappears from the lock screen, is then only visible in the settings and has no negative impact on the performance or battery capacity of your device.

Can I return my refurbished phone if I am not satisfied?

Are refurbished phones unlocked and ready for use?

Will my refurbished product perform the same as a new one?

Yes, refurbished devices are fully functional and have been thoroughly tested to ensure they work like new. With refurbished products, all parts, from the screen to the battery or charger, remain intact at all times. Refurbished products, on the other hand, are not the same as "used" products. If a part of a refurbished product does not have the functional quality of a new product, we will replace it with an original spare part. We carry out over 65 quality tests to ensure trouble-free equipment and share the results with you to gain your confidence. Regardless, a refurbished ReFit Global device you purchase is fully functional and ready to use.

How do I make a warranty claim?

Does the product come with a warranty card?

Which accessories are included in the scope of delivery? Are the accessories original?

Do we use original spare parts when repairing appliances?

Our dealership uses original parts from the manufacturer (OEM) as standard for repairs. However, sometimes our dealers cannot source these parts because the manufacturer does not sell them. To protect the planet from e-waste, we allow qualified dealers to use non-OEM parts that have the same quality and specifications as OEM parts, especially for cell phones and tablets. This means that all our products work like new. We actively support the Right to Repair movement, which encourages manufacturers to improve the repairability of their products and retailers to provide more spare parts for refurbishment and repair.

How is the battery performance of the device?