We offer a simple, hassle-free warranty process. Warranty periods vary depending on the product. Details can be found in the table below. Duration may vary by country or region.
Standard warranty period
The original purchaser of the products listed below (the "Product"). We warrant that each Product is free from defects in materials and workmanship under normal use.
The standard warranty period for each product in Europe is shown in the table below. The warranty period may vary by country and region. Please refer to specific customer service guidelines.
If the product warranty information is not listed in the table, please visit the product page on our official website and contact us.
| Article | Standard warranty period | |
| All | Unauthorised dismantling/repair | NO |
| All | Liquid damage | NO |
| Screen | Display faults/touch errors/burns/dead pixels/touch malfunctions | 12 months |
| Broken glass, wear on the oleophobic coating, damage caused by liquids | NO | |
| Battery | ≤80% health | 6 months |
| ≥ 500 cycles | NO | |
| motherboard | No sign of liquids or unauthorised repairs | 12 months |
| Damage caused by lightning or liquids | NO | |
| Reversing camera | No scratches on the lens | 6 months |
| USB-C port | No physical deformation/oxidation | 6 months |
| Fingerprint sensor | Must be replaced by a screen | Conforms to screen warranty |
Please note:
Since 2021. In order to reduce electronic waste and comply with global sustainability initiatives, all our products are shipped without accessories such as chargers, headphones and cables. Customers can purchase these separately if required.
Not covered by warranty
Normal ageing or wear and tear due to regular use of the products (including reduced battery capacity and colour changes over time).
Products without valid proof of purchase.
Lost or stolen items.
Products for which the warranty period has expired.
Non-quality defects reported more than 30 days after purchase.
Free products or promotional gifts.
Repairs or modifications by third parties.
Damage caused by external influences.
Damage caused by improper use of the product (including, but not limited to, drops, extreme temperatures, damage caused by liquids or incorrect operation).
Products purchased from unauthorised retailers.