To ensure that your exchange or refund is processed quickly, please ensure that the above conditions are met.
Damage conditions specific to reconditioned products can be found on the product page.
If any of the above conditions are not met, the sales representative will refuse the return.
Refunds for eligible products will be processed once the seller has received the returned item.
Please note that the amount paid on pre-order is neither refundable nor transferable if you refuse the order on delivery. However, the amount will be refunded if the order is cancelled before dispatch.
- Where can I check the status of my return? You can check the status of your return in the "My Orders" section of your Eco-Smart account or contact our helpdesk.
- When will I receive my replacement if I request one?
To check the status of your replacement, please visit "My orders" or contact our support team.
- The exchange process begins once the item originally delivered has been collected. You will find more information in the SMS and e-mail we will send you regarding your exchange request. You can also contact our helpdesk during the week.
- Can items be returned after the period specified in the returns policy?
No, sellers do not accept returns after the period specified in the returns policy.
- If I return an item, do I also need to return the accessories? Yes, please return the accessories included with the item.
- What should I do if I have a problem with my product after the returns period has expired?
All products sold on Eco-Smart are covered by a limited warranty for the period specified on the warranty card or on the website at the time of purchase. Please create a warranty claim support ticket by contacting us.
- Under what conditions will a refund be made?
Refunds will only be made if the product is returned within the specified return period (3 days from the date of delivery) for the following reasons:
- Difference between product received and product ordered
- Product functional defect
- Unavailability of a replacement or inability to obtain a replacement
- The quality of the phone delivered does not match the quality advertised on the site.
- Why does my bank continue to deduct EMI payments even though I have cancelled my order?
Please contact the bank that issued your card for help with the ongoing deduction of EMI payments.
- When will I receive my refund if my order has been cancelled?
Once your order has been cancelled and you receive confirmation from us that the refund has been processed, the amount will be credited to your original payment method. The refund may take 7 to 10 days to be credited to your bank account or credit card, depending on your bank.
- I've returned my product. When will I receive my refund? Refunds will be issued once the seller has received the returned device. The refund will be credited to your bank account, credit card or original method of payment. Depending on the bank, the credit may take 7 to 10 days.
- How can I check the status of my refund? You can contact our helpdesk at support@appeartech.com to check the status of your refund.
- How can I obtain a refund for a returned item that I paid for using the pre-booking/pre-payment option?
When you pre-order/pre-pay, the refunded amount will be credited to your bank account. Please update your bank details when requesting a refund via our support service.
For cash on delivery.
If an order is dispatched and not accepted by the customer, the company reserves the right to retain the amount of the deposit.