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Frequently asked questions about titanium products

Take a look at the most frequently asked questions. If you can't find the information you're looking for, please don't hesitate to contact us.

Q : What can I expect with my purchase and in what condition?

Q: What happens if I have problems with my phone after 30 days? How can I get customer service?

Q : How many days will it take to receive a response from Customer Service?

Q: What do the "Critical Battery Alert" or "Component Unknown" messages mean on my iPhone?

A: This type of warning has recently started to appear on new Apple models when the battery or other component has not been replaced by Apple. However, there's no need to worry. These messages simply mean that a component of your device has been replaced with an equivalent part and professionally installed by our reseller so that you can use your refurbished iPhone for as long as possible. After four days, the message will disappear from the lock screen, will only be visible in the settings and will not adversely affect your device's performance or battery capacity.

Can I return my reconditioned phone if I'm not satisfied?

Are refurbished phones unlocked and ready to use?

Will my reconditioned product work as well as a new one?

Yes, refurbished devices are fully functional and have been thoroughly tested to ensure they work like new. With refurbished products, all parts, from the screen to the battery and charger, remain intact at all times. However, refurbished products are not the same as "second-hand" products. If a part in a refurbished product does not meet the functional quality of a new product, we will replace it with an original spare part. We carry out more than 65 quality tests to guarantee problem-free equipment and share the results with you to earn your trust. In any case, any refurbished equipment you purchase from ReFit Global will be fully functional and ready to use.

How can I make a warranty claim?

Does the product come with a warranty card?

What accessories are included? Are the accessories original?

Do we use original spare parts when repairing appliances?

Our dealer uses original equipment manufacturer (OEM) parts for standard repairs. However, sometimes our dealers cannot obtain these parts because the manufacturer does not sell them. To protect the planet from e-waste, we allow qualified dealers to use non-OEM parts that have the same quality and specification as OEM parts, particularly for mobile phones and tablets. This means that all our products work like new. We actively support the Right to Repair movement, which calls on manufacturers to improve the repairability of their products and encourages retailers to provide more spare parts for refurbishment and repair.

How long does the battery last?